Coronavirus, Domestic Abuse and Sexual Violence: Information for Professionals

Due to current measures, it is anticipated that domestic and sexual abuse incidents and risk posed to survivors will increase. Equation will be compiling key updates from the Statutory, Safeguarding and Domestic Abuse and Sexual Violence Sector in Nottingham City and Nottinghamshire County. We will continually update information on our website for workers who are supporting survivors.

Please bookmark this page and check back regularly for updates and sign up to our professionals’ newsletter for regular updates via email.


Frequently Asked Questions

1. Can Survivors continue to call the police in an emergency?

Yes – Anyone in immediate danger should call 999, even if they are in isolation.

If survivors are unable to speak, they can call 999 and dial 55 when prompted to let services know they are there and need assistance.

2. Are local Domestic Abuse and Sexual Violence Services still open?

Yes – All local helplines are still operational. Most services have either ceased or reduced face to face contact in line with government measures in order to protect service users and their staff but are operating remote support services in their place.

Local Service Updates:

JUNO Women’s Aid

Tel: 0808 800 0340 | 24/7

  • Where possible and appropriate, professionals should email the helpline to reserve the telephone helpline capacity for survivors:
  • Most face-to-face contact has been suspended. This includes: The Freedom Programme, Stronger Families, Escape The Trap, work in schools and volunteer programmes. Where possible, support is being offered online or via 1-1 telephone calls.
  • Accepting referrals
  • This helpline is for women and children living in Nottingham City or Nottinghamshire County.
  • For full updates, please visit: 


Equation’s Domestic Abuse Service for Men

Tel: 0115 960 5556  | Mon – Fri, 9.30 – 4.30

  • Accepting referrals
  • A confidential answerphone service is available outside of opening times.
  • This helpline is for men living in Nottingham City and Nottinghamshire County.
  • Survivors can access support online themselves using our online referral form, or by emailing *
    (Please note this email address is for survivors only)
  • Additional information for professionals is available here ->>


Notts Sexual Violence Support Services

Tel: 0115 941 0440

  • Helpline operating as usual:
    Mon – Fri, 10am –7.30 pm (Closed 1pm – 4.30pm).
    Saturday & Sunday, 10am – 1pm.
    Outside of these hours call the 24 hr helpline run by Juno Women’s Aid.
  • Accepting referrals
  • This helpline is for all genders living in Nottingham City and Nottinghamshire County.
  • For full updates, please visit: 


Nottinghamshire Women’s Aid

Tel: 01909 533610 | Monday – Friday 9am – 5pm

  • Farr Centre is closed
  • Accepting referrals
  • Providing telephone support.
  • Professionals, please email
  • This service supports women and children in North Nottinghamshire (Bassetlaw, Mansfield, Newark and Sherwood).
  • Please note this is not an emergency helpline.


Nottingham Women’s Centre

  • Nottingham Women’s Centre has closed, no drop–in sessions will be available.
  • All counselling is on hold for 3 weeks while counsellors undertake telephone/online/video training (from 24.03.2020)
  • Vulnerable women are being risk assessed and offered weekly wellbeing check-ins while this happens.






Tel: 01623 683250 | Monday – Thursday 9:00am – 5:00pm and Friday 9:00am – 4:30pm


  • Face to face support has ceased with needs around high-risk cases being assessed on a case by case basis.
  • Continuing to offer support to all clients via telephone, and video chat.
  • Working with all professionals currently involved with cases to ensure a multi-agency approach continues to keep families safe. 
  • A resource pack is available for families which promotes support services, educational websites/resources, calming techniques, games and parenting advice and have sent this out to all families.
  • Practitioners are in regular contacts with schools for updates on children who remain in Education settings
  • Resources are being promoted via their social media channels
  • This service is for women and children in Mansfield and Ashfield


Broxtowe Women’s Project

Tel: 01773 719 111

  • Broxtowe Women’s Project are increasing their opening hours and will be providing a service via our Textphone or email Monday to Friday 9.00am to 5.00pm.
  • The business Training offer is also available to offer advice about supporting staff who might be at risk of Domestic Abuse.
  • Professionals, please email


Nottingham Muslim Women’s Network

Tel: 07826464722

  • The monthly legal surgeries remain, providing telephone consultation every first Tuesday of the month.
  • Appointments can be booked by phone, or via email:*
  • Their drop-in service providing advocacy and signposting services for women who do not have English as their first language continues to provide Urdu/Punjabi language support online and via telephone to aid those struggling to navigate life during the ‘lockdown’.


The Topaz Centre (SARC)

Tel: 0800 085 9993

  • The Topaz Centre is remaining open as normal to provide healthcare, forensic medical examinations and support.
  • Still accepting referrals from professionals, please use the pathways in place to arrange an appointment.
  • Staff and visitors to SARC will be given access to required Personal Protective Equipment.


East Midlands Children and Young People’s Sexual Assault Service

Tel: 0800 183 0023

  • Available 24 hours per day, seven days a week, including bank and public holidays.
  • Support for children and young people under the age of 18 who have experienced rape or sexual assault in the East Midlands.
  • Support is also available for adults with learning disabilities
  • Comprehensive services from initial medical examination through to follow-up care and therapeutic support. 
  • Support for survivors of current and historic cases.


We R Here

Tel: 0115 9206241

  • We R Here offers support for families who are struggling. Families that have experienced domestic abuse, bereavement or where there is conflict following a divorce.
  • They offer support not only for parents but specialist support for children is also available.
  • Still providing weekly one to one Counselling by offering remote sessions for clients who were already attending the for face to face Counselling prior to the Covid 19 emergency.
  • Telephone line remains open for enquiries Monday to Friday during office opening hour of 10.00 am to 4.00 pm.
  • Answerphone is available outside of those times and a team member will call back anyone who makes an enquiry for support as soon as possible.
  • Still taking referrals and these can be submitted via email Currently able to take referrals for young people from the age of 11 upwards and adults.
  • Currently unable to undertake assessments for Counselling but we are contacting all of the individuals who have been referred to keep them updated.


Local 24 hour Mental Health Helpline

Tel: 0300 303 0165

  • Nottinghamshire Healthcare Trust has launched a new mental health helpline (Friday 10 April) for local people in crisis.
  • Available to anyone in crisis.
  • Available 24 hours a day, seven days a week, it’s the number to call if you are experiencing a mental health crisis and need immediate help.
  • It’s open to people of all ages who need urgent mental health support.


All Services are LGBT+ inclusive.

Wider sector updates to follow soon.


*Guidance for survivors who are seeking support via email:

  • Delete emails/search history
  • Check spam folder for email replies.
  • Responses can take up to 3 working days
  • Always call 999 in an emergency.

4. Is MARAC still taking place?

Yes – Multi-Agency Risk Assessment Conferences are still taking place on a remote basis. Please see point 3 for details of how to refer.

5. Have there been any changes to Safeguarding Services?

Nottingham City – DART (Domestic Abuse Referral Team)


Nottinghamshire County – MASH (Multi–Agency Safeguarding Hub)

6. Can Survivors still be referred into refuges?

Yes- Contact the local domestic abuse helpline on 0808 800 0340 for women and children, or Equation’s Service for Men on 0115 960 5556.

7. Has there been any changes to the Courts?

Cases and trials are being dealt with remotely where possible. Please contact Juno Women’s Aid if you are working with a survivor who needs legal support with an application to the Courts for an intervention.


8. Are there any extra provisions in place?


Nottingham City

Nottingham City Council has launched a Golden Helpline to help those who are self-isolating and do not have friends, neighbours or others who can support. Additional information available here ->>

This will also include food and other practical support for refuges if it is required.

Available Mon-Fri: 9am-5pm

Other Useful Information

Reducing the risks to survivors during COVID 19 blog

Got a question or something to add?

Please email

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Is it abuse?

Not sure if you’re experiencing domestic abuse? Read our guide.

Help for Women

If you are a woman experiencing domestic abuse and need help, find out more

Help for Men


Find out more about support for men.




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