Thanks!
We’ve received your message!
We don’t send confirmation emails for safety reasons. We’ll aim to get back to you within 1–2 working days. If you don’t hear from us by then, please get back in touch.
What happens next
After you contact us, you might still have questions about what happens next. This section answers them. We want you to feel supported and as in control as possible — knowing how and when a support worker will contact you, and where to get help sooner if needed.
- Why you won’t get a confirmation email
- When and how we’ll be in touch
- What to do if you need help right now.
Confirmation emails
We don’t send confirmation emails for safety reasons. We’ll aim to get back to you within 1–2 working days. If you don’t hear from us by then, please get back in touch.
Your referral has been received
Our team will review your form and the details you’ve shared. We’ll contact you at a suitable time, using the method you’ve asked for. We aim to respond within 2 working days.
Contact from a support worker
A support worker will contact you back at a safe, suitable time, using the details you’ve provided.
Urgent help in the meantime
If you’re in danger right now, please call 999. You don’t need to wait for us to get back to you before getting help.
If you’d like to talk to someone sooner, you can call our helplines during our working hours.